User Data Deletion Guide

Introduction

This guide is intended to outline the process for handling user data deletion requests on our website in compliance with privacy regulations. As per privacy laws, users have the right to request the deletion of their personal data, and it is our responsibility to ensure that this right is respected and properly executed.

 

User Data Deletion Process

a. User Requests Deletion
When a user requests the deletion of their personal data through the contact form, email, or other means provided on our website, it is essential to verify the legitimacy of the request and the identity of the user.

b. Identity Verification
Users requesting deletion should provide sufficient identity verification information to ensure they are the legitimate account holders.

c. Data Location and Retrieval
Upon user request, identify and locate all personal data associated with the user. This may include registration information, order records, transaction history, and other relevant data.

d. Data Deletion
After confirming user identity and data, proceed with the data deletion process. This includes removing the relevant data from our databases, storage systems, and any related systems.

 

Data Deletion Timeline

Upon receiving a request for data deletion, we are committed to promptly initiating the process. The timeline for data deletion will vary based on the applicable privacy regulations and the complexity of the request. In general, we aim to complete the data deletion process within 7 business days from the date of receiving a valid user request.

 

Notifying the User

Once your data has been successfully deleted from our systems, we will notify you of the completion of the deletion process. This notification will be sent to the email address associated with your account. Please allow up to 7 business days for the notification to reach you. If you have any concerns or do not receive the confirmation, you can reach out to our support team at mojomore@tcw-my.com for assistance.

 

Data Backup and Retention

After your data has been deleted, we will also ensure that the relevant information is promptly removed from our backup systems to prevent any inadvertent retention. However, please note that in some cases, certain data may be subject to retention requirements under specific regulations. If any data needs to be retained for legal or regulatory reasons, we will ensure that it is securely stored and isolated from our active systems.

 

Continuous Improvement

We are committed to maintaining a robust and compliant data deletion process. To ensure that we stay up-to-date with the latest regulatory requirements and best practices, we regularly review and update this guide. Your feedback is valuable to us, so if you have any suggestions or concerns about our data deletion process, please don't hesitate to contact us at mojomore@tcw-my.com. We are dedicated to continually improving our processes to uphold the highest standards of data privacy and security.