Frequently Asked Questions
Orders and Payments
How do I place an order?
To place an order, please browse our website and select the products you like. Add them to your cart and proceed to checkout. Fill in the required information and choose your preferred payment method to complete your order.
What payment methods can I use?
You will make payments through eGHL secure online banking. This payment method also includes the popular Touch 'n Go and Boost.
Can I change the items in my order or the shipping address?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist you. Changes to orders can typically be made before they are shipped.
Shipping and Returns
How long is your delivery time?
Delivery time depends on your location and the options you choose. Generally, we ship orders within 2-3 business days after order confirmation, and delivered within 4-6 business days.
Can I return a product?
Yes, we accept returns of unused and undamaged items. Please check our return & refund policy for more information.
Products and Inventory
Do your products come with a warranty?
Our products usually have a warranty of up to 1 month, but if you register an account on our website, you will enjoy 1 year product warranty for free. Please remember that if you accidentally damage the product yourself or it is your own personal fault, the product will not be covered by the warranty. Please contact us for more warranty information.
Are the products in stock?
We make every effort to maintain stock, but occasionally products may be temporarily out of stock. Check the stock status on the product page or contact us for updates.
Accounts and Privacy
Is my personal information protected?
We value your privacy, and your personal information will be strictly protected in accordance with our privacy policy. In some cases, we may use the personal information you provide to send you messages via email or Whatsapp.
Is it necessary to create an account to shop?
It's not mandatory. You can choose to shop as a guest, but creating an account can make it easier to track orders and enjoy other special benefits, such as exclusive discounts and loyalty rewards.
Customization and Personalization
Do you offer customization options?
Some products may offer customization options. Please contact us for detailed information regarding custom and personalized products.
Troubleshooting
I've encountered an issue. What should I do?
If you experience any issues during the shopping process, please contact us for assistance.